Shipping and Returns Policy:
 

Shipping:

• Orders are typically dispatched within 1-2 working days, although during peak periods, these timeframes may be extended.

• All orders are delivered by our trusted third-party partners.

• Confirmation emails will be sent to customers as soon as the courier has your parcel, with delivery details included.

• Deliveries usually reach our customers between 2-5 working days after the courier has collected the order.

• Details of orders will be communicated to customers as they become available.

• In case of any delays beyond communicated timeframes, please contact us for further investigation.

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Delivery Costs:

• A standard delivery charge of £4.99 applies.

• Orders exceeding £500 qualify for free delivery (please contact us to arrange).

• Note that this does not alter the £4.99 charge on cancelled orders after dispatch confirmation.

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Returns:

• You can return items for a full refund within 30 days if dissatisfied with your purchase or if you've received a faulty item, in accordance with your legal rights.

• We offer a returns service at the standard delivery rate of £4.99. Follow the instructions in your delivery note for this service.

• If you prefer to arrange a return without using our services, please contact us with the details and expected return date. We'll guide you through the process.